Senior Operations Support Agent dnata Erbil, Iraq (Internal & External candidates) at dnata For Airport Services Ltd.

Job Purpose:

 To respond to internal and external handling/operational requests making sure that proper allocation of equipment and manpower can be provided.
 To communicate with Ground services, Airlines, ATC, Airport Security and other Airport departments to ensure smooth operations.
 To monitor allocated resources for both staff and equipment on shift in line with the business needs, service level agreements, and the allocation plan. 
 To keep detailed records of operations and ensure that reports are submitted to relevant departments, airlines and regulatory bodies.
 Log all flight activities to ensure awareness amongst all operational departments and in support of monthly reports to support trend analysis.
 Adapts the staffing allocation plan to ensure the completion of tasks can be completed safely and efficiently as the operation demands.
 Publishes the Daily Flight Plan (DFP) ensuring accuracy to all fields.
 Coordinates with the operational shift in charge and exchanges the required information to respond to the dynamic changes during the shift (i.e. staff sickness /absence). 
 Deals with new and existing customer requests and advises what is required from the customer in order for the necessary approvals to be obtained. 
 Supports the Operations Controller to ensure the smooth running of the shift and that all required updates are shared with both internal and external stakeholders.
 Communicates with key stakeholders internally and externally to provide them with the required information for service 
 Work with dnata Quality Department to ensure compliance with new procedures and regulatory requirements. 
 Implements day-to-day operations assigned and ensures compliance with the established standards and procedures. 
 Provide updates to the team regarding flight status, particularly exceptions such as events that may impact OTP, schedule changes, ad-hoc requests, and cancellations.
 Makes appropriate updates in required systems (Dynamics/AMS/GODB).
 Manages real-time allocation and Pre allocation planning when required.
 Responsible for holding stocks of Personal Protective Equipment (PPE) for the team which will be issued by the TAC when required.
 Escalate issues as required, where further guidance or experience will enhance dnata service delivery.
 Responsible for the health and safety duty of care at the workplace.
 Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
 Cooperate with your employer when they require something to be done for health and safety at the workplace

Practical & technical knowledge:
 Bachelor’s degree or Diploma holder in a related field 
 4-6 years of experience in Airport Operations and 1-3 years in a supervision/management role
 Proficient knowledge in Airport Operations 
 Advanced IT and Computer Literacy Skills


Soft Skills, Communication & Influencing skills:
 Managing conflict situations, working under pressure, working within time constraints, working within a multi-cultural team.
 English language test level 5 required with a passing grade of 60%
 Effective communication; verbal and written.
 Teamwork
 Initiative
 Motivation
 Work ethics

Note: Candidate may include their updated CV upon their application and that only those who met the criteria that set will be considered.

Closing date: 16 February 2026 Erbil LT - any application after will not be consider.