BHS Team Leader DN.05 - dnata Erbil, Iraq (Internal & External) at dnata For Airport Services Ltd.

Job Purpose:

 Plan, organise, control, and monitor all aspects of Baggage Services Operations. Ensures that all baggage is handled in accordance with the safety and security standards set by various airlines, local airport authorities and IATA so that a high level of customer service is rendered thereby enhancing the image and reputation of the organisation.

 Plans the real time distribution and allocation of resources to ensure that the area’s concerned processes and activities are completed within the time required for operations on shift.
 To produce monthly statistics for all airlines and monitor the performance of each airline's trends and the discrepancies. Reviews the processes, recommends the developments, and implements them for continual improvement.
 Maintains appropriate records and documentation for the shift in the assigned area. 
 Coordinates with relevant departments for the delivery of all offloaded baggage where required.
 Provides all necessary and required baggage sortation services and ensures all baggage handling activities are completed within the time required for operations on shift.
 Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on time.
 Leads shift briefing of the team, ensuring that staff are fully aware of their responsibilities on the day of operations, and what is expected of them in line with SLAs.
 Provides performance feedback from the day of operations, of staff on shift to their respective line manager.
 Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are known and adhered to.
 Ensures that all equipment and devices allocated to the team are used, cared for appropriately and any issues reported accordingly.
 Responsible for the health and safety duty of care at the workplace.
 Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
 Cooperate with your employer when they require something to be done for health and safety at the workplace.
 Escalates any issues that could impact customer expectations such as staffing, facility issues.
 

Practical & technical knowledge:

 2-4 years of experience in business administration / aviation / ground handling / customer service 
 Proficient knowledge in Airport Operations
 Previous aviation experience preferrable, driving license.

Soft Skills, Communication & Influencing skills:

 Managing conflict situations, working under pressure, working within time constraints, managing a team, working in a multi-cultural team.
 English language test level 5 required with a passing grade of 60%
 Effective communication; verbal and written.
 Problem Solving
 Initiative
 Motivation
 Work ethics
 

Safety Sensitive Role:

Yes – Exposure to Weather Conditions, Noise Exposure, Heavy Lifting & Manual Handling, Stress & Fatigue, Working Near Moving Equipment.

Note: Candidate may include their updated CV upon their application and that only those who met the criteria that set will be considered.

Closing date: 24 February 2026 Erbil LT - any application after this date will not be consider.